Safebuy Qualified Adviser

Site-Report are pleased to have been chosen as a Safebuy Qualified Adviser for our site-reports for UK ecommerce sites. In fact, we were the first UK internet consultancy that have received this accolade.

Help build consumer confidence in your ecommerce website with Safebuy

The SafeBuy Assurance Scheme benefits both internet retailers and consumers:

For internet retailers, Safebuy accreditation adds extra credibility thereby increasing the likelihood that your website visitors will become customers.

For consumers, Safebuy-accreditation means that you are dealing with reputable companies who agree to a strict code of conduct, to ensure consumers have a trouble-free shopping experience with them by:

• protecting the consumer's privacy
• ensuring that payment information (e.g. credit card details) are securely collected and held
• make sure that pricing is clearly stated so that consumers don't need to pay extra, hidden charges
• making sure that consumers can cancel an order or return goods (with refund) in the event that they need to
• deliver the good within the agreed time period
• protect children
• help resolve any problems and complaints regarding customer orders

If consumers do encounter any problems (such as non-delivery of goods, faulty goods, etc), Safebuy offer a free mediation service that ensures that problems are resolved smoothly for both parties.

The Safebuy Assurance Scheme is endorsed by TrustUK, the industry self-regulatory body set up by the Consumers' Association and the Alliance for Electronic Business and is supported by the UK Government.

Site-Report recommend that our UK-based clients consider joining Safebuy (Membership costs £ 95 + VAT) to give your customers confidence when buying from your website.

To speed up the registration process for Safebuy, it is important that:

• you show your physical name and address and phone number
• you clearly state that you do not send random marketing emails to personal email addresses (spam) as recommended under the new Privacy and Electronic Communications Act (passed into law on 11 Dec 03)
• you should say whether or not your website requires the use of 'cookies'.
• you should say that you conform with the requirements of the Data Protection Act, 1998.
• you should state that online credit card payments are secured, e.g by a third party or SSL/128 bit encryption
• you should have a cancellation clause which reflects the Distance Selling Regulations allowing the customer seven days to cancel

To join Safebuy, simply complete the application form on their site.

Special discounts for Safebuy members

As a incentive for joining Safebuy, we offer special discounts on our services to Safebuy members. We already provide services to other Safebuy members including premium online florist Serenata Flowers, CD-WOW, Water-Garden, The Safe Shop, Gamble.co.uk and Ink2Paper. Simply contact us to find out more.

Here's what London Florist Serenata Flowers have to say about Site-Report:

We found the service extremely invaluable and offered us lots of new ideas and provided us pointers for future efforts, not only for SEO but also for general business development. A highly recommended service. Thank you.